Terms & Conditions
All written quotes are valid for 7 days from date of issue. Once accepted, a deposit of 50% must be paid to secure and confirm your booking.
2. DEPOSITS & BOOKINGS
As a small business, we cannot hold a date and time until a booking is secured with a deposit paid.
To book and secure your picnic date and time, we require a 50% deposit at the time of booking, to be paid via EFT.
If the deposit is not paid within 24 hours of invoice issue, Coastal Rush reserves the right to offer the chosen date to other interested parties.
Final balance of invoice is to be finalised 7 days before your scheduled picnic or event.
We require at a minimum of 2 days notice to secure a booking to allow for prep, planning & funds clearance however will do our best to accommodate late notice bookings.
Upon acceptance & drawing up of an invoice, if you then wish to not proceed, you will incur an admin fee of 10% of the Total Invoice for cancellation
*We currently only accept Bank EFT. Please ensure the invoice number and your name is used as a reference for all payments made and a copy of remittance is forwarded to our email address, firstname.lastname@example.org.
Please arrive On time to your picnic failure to notify of lateness may result in forfeiting your picnic & picnic being packed up if no notice is given.
*PUBLIC HOLIDAY surcharge of $50 applies to all bookings
3. CANCELLATION POLICY
Please note: We DO NOT REFUND
If you wish to cancel your booking, all deposits paid shall be forfeited.
We do not refund due to lost business however do offer rescheduling or credit for future use, Subject to Availability
Third Party Suppliers: such as catering and florists require notice of 1 week for any cancellations.
After this time the full fee will be charged and customer will be responsible for collection.
*Please note in circumstances out of our control, such as rain during your event or predicted inclement weather, our cancellation policy applies & no refunds will be given.
Due to the nature of our business being mostly outdoors and based in a coastal location, we can often be presented with unpredicted & inclement weather, be it rain or strong winds,
We advise to always have an alternate wet weather back up plan/or be willing to reschedule as Coastal Rush do not refund due to weather nor if it rains during your picnic.
Most Accommodation work with us to allow set up in rooms or in under cover areas.
5. USE OF EQUIPMENT
The customer is responsible for the security of all items provided for hire during the event, hence the reason we ask that our picnics are not left unattended.
Only the specified number of people paid for are to use our equipment, any extra persons attending a picnic or event must be notified prior to your picnic and paid for in accordance with our fees.
We ask that you leave the picnic set up in a respectfully clean & tidy manner
All rubbish placed on tables & secured
Cushions, throws are not left on sand or near water
DOGS - if you wish to bring your fur baby along, please keep them off furniture, rugs & cushions - due to health & safety as well as the upkeep of our products, if animal hair or marks caused by them an additional cleaning fee will be incurred.
If excess cleaning & pack up above what is normally required or acceptable it is at Coastal Rush's discretion to charge the client an additional cleaning fee.
6. DAMAGES & LOSS
We do ask that our products are treated with respect and proper use at all times.
Any damages, loss or breakages during the event due to inappropriate use of items will incur a fee to the client
Upon conclusion of your picnic or event, all items will be inspected and assessed for any damages or missing pieces.
The customer is liable and responsible for any costs incurred to replace, repair or clean any items.
This includes any food or drink spilt on rugs, cushions or table linen, irreparable breakages, water damage or missing pieces. This is at the discretion of the Coastal Rush team and any costs will be charged to the customer.
7. FOOD SAFETY
Perishable food items are provided fresh at the beginning of your picnic or event time.
It is at the customers discretion to decide if food is safe to consume after it has not been kept at the appropriate temperatures.
Coastal Rush takes no responsibility for 3rd party suppliers.