Terms & Conditions

Quotes
All written quotes are valid for 7 days from date of issue. Once accepted, a deposit of 50% must be paid to secure and confirm your booking.
Please note 20% of entire invoice is non-refundable


Deposits/Bookings
As a small business and with limited decor and props for hire, we cannot hold a date and time until a booking is secured with a deposit paid.

To book and secure your picnic date and time, we require a 50% deposit, of which 20% is non-refundable, at the time of booking, to be paid via EFT.

If the deposit is not paid within 24 hours of invoice issue, Coastal Rush reserves the right to offer the chosen date to other interested parties.

Final balance of invoice is to be finalised 7 days before your scheduled picnic or event.

We require at a minimum of 5 days notice to secure a booking to allow for prep, planning & funds clearance

*We currently only accept Bank EFT. Please ensure the invoice number and your name is used as a reference for all payments made and a copy of remittance is forwarded to our email address, coastalrush1770@gmail.com.

Please arrive On time to your picnic failure to notify of lateness may result in forfeiting your picnic & picnic being packed up if no notice is given.

 

Cancellation Policy
Please note

If you wish to cancel your booking outside of 4 weeks prior to your event, you will incur a 20% fee and may result in forfeit of all monies paid if notice is given less than 28 days prior.

Outside of 28 days - Customer will incur the loss of 20% deposit paid.
After that  -  No refunds given, but rescheduling will be offered subject to availability


Group bookings 10+ - For larger event cancellations, the 20% deposit plus a $150 cancellation fee applies and will be incurred outside of 4 weeks. After this time no refunds will be offered.

Third Party Suppliers such as catering and florists require 1 week notice to cancel. After this time the full fee will be charged and customer will be responsible for collection.

*Please note in circumstances out of our control, such as rain during your event or predicted inclement weather, no refunds will be given. 

 

Weather
Due to the nature of our business being mostly outdoors and based in a coastal location, we can often be presented with rapidly changing weather, be it rain or strong winds.

We advise to always have an alternate wet weather back up plan/or be willing to reschedule as Coastal Rush do not refund due to weather nor if it rains during your picnic.

Most Accommodation work with us to allow set up in rooms or in under cover areas.

 

In the unfortunate event of inclement weather, Coastal Rush would not be able to set up picnics and dates may be changed at the discretion of Coastal Rush and is subject to availability.

 

Food orders are unable to be cancelled at this late stage and will need to be collected or arranged for drop off to you by Coastal Rush

 

We always keep a close eye on weather, rain, tides & winds, prior to your picnic and will advise if any necessary changes should be made.

We do not refund if it rains during your picnic.

 


Use of Equipment

The customer is responsible for the security of all items provided for hire during the event, hence the reason we ask that our picnics are not left unattended.

Only the specified number of people paid for are to use our equipment, any extra persons attending a picnic or event must be notified prior to your picnic and paid for in accordance with our fees.

We ask that you leave the picnic set up in a respectfully clean & tidy manner

All rubbish placed on tables & secured

Cushions, throws are not left on sand or near water

DOGs - if you wish to bring your fur baby along, please keep them off furniture, rugs & cushions - due to health & safety as well as the upkeep of our products if animal hair or marks caused by them an additional cleaning fee will be incurred.

If excess cleaning & pack up above what is normally required or acceptable it is at Coastal Rush's discretion to charge the client an additional cleaning fee.

 

 
 

 

Damages & Loss

We do ask that our products are treated with respect and proper use at all times.

Any damages, loss or breakages during the event are to be reported to Coastal Rush as soon as possible.

Upon conclusion of your picnic or event, all items will be inspected and assessed for any damages or missing pieces.

The customer is liable and responsible for any costs incurred to replace, repair or clean any items.

This includes any food or drink spilt on rugs, cushions or table linen, irreparable breakages, water damage or missing pieces.

This is at the discretion of the Coastal Rush team and any costs will be charged to the customer.

 

Food Safety

Perishable food items are provided fresh at the beginning of your picnic or event time.

It is at the customers discretion to decide if food is safe to consume after it has not been kept at the appropriate temperatures.

Coastal Rush takes no Responsibility for 3rd party suppliers

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