Terms & Conditions
All written quotes are valid for 7 days from the date of issue.
To confirm acceptance of our quotation, a non-refundable deposit must be paid to secure the date & booking.
2. DEPOSITS & BOOKINGS
Upon your acknowledgement to proceed with your booking, Coastal Rush requires a non-refundable deposit of 50% of your total invoice to be paid
This secures our services, your date & time requested & blocks out the date for any other interested parties.
Coastal Rush reserves the right to offer the chosen date to others interested if a deposit is not paid.
We currently only accept Bank EFT.
Please ensure the invoice number and your name is used as a reference for all payments made and a copy of remittance is forwarded to our email address, email@example.com
On the day - Please arrive on time to your picnic, we often have back to back picnics & are unable to wait for an extended period of time & failure to notify of lateness may result in forfeiting your picnic & picnic being packed up if no notice is given.
3. CANCELLATION POLICY
Please note WE DO NOT OFFER REFUNDS
If you choose to cancel your booking, all deposits paid shall be forfeited.
We do not refund due to lost business, however Coastal Rush do offer a rescheduling or credit for future use & work with you to find an alternative suitable date (valid for 12 months from original invoice date) Subject to Availability
By accepting a quotation or proceeding with a booking & paying a deposit to secure your date, the client is in acknowledgement of acceptance of our terms & conditions as outlined on your invoice & our Coastal Rush website.
Third Party Suppliers such as catering and florists require notice of 1 week for any cancellations.
After this time the full fee will be charged and customer will be responsible for collection.
Please note if your number of Guests drop after your booking has been finalised our no refund policy applies.
4. WEATHER/ BACK UP PLAN
Due to the nature of our business being mostly outdoors and based in a coastal location, we can often be presented with unpredictable & inclement weather, Rain & Strong winds.
We advise to always have an alternate back up plan or be willing to reschedule if the weather is too wet or unsafe to set up outdoors.
Most Accommodation, Airbnb, units etc work with us to allow set up in rooms or in under cover areas.
We do have use of Halls & function rooms (hire costs apply ) that if free may be able to also be used.
Strong Winds can make for an uncomfortable setting & pose a risk to our pieces being damaged, in this case Coastal Rush will advise if a location change is deemed necessary.
*Please note in circumstances out of our control, such as rain during your event or unpredicted inclement weather, our cancellation policy applies & no refunds will be given.
5. USE OF EQUIPMENT
The customer is responsible for the security of all items provided for hire during the event, hence the reason we ask that our picnics are not left unattended.
Only the specified number of people paid for are to use our equipment, any extra persons attending a picnic or event must be notified prior to your picnic and paid for in accordance with our fees.
We ask that you leave the picnic set up in a respectfully clean & tidy manner
All rubbish cleared or placed on tables & secured
Cushions, throws or napkins are not left on sand or near water
DOGS - if you wish to bring your fur baby along, please keep them off furniture, rugs & cushions - due to health & safety as well as the upkeep of our products, if animal hair or marks are caused by them an additional cleaning fee will be incurred.
If excess cleaning & pack up above what is normally required or acceptable it is at Coastal Rush's discretion to charge the client an additional cleaning fee.
We do ask that all of our items are respected & looked after during your event.
Upon pack up if any of our pieces are missing, damaged, stained or broken, the client is responsible for any costs incurred to replace or repair.
This also includes any fabrics or items excessively stained, soiled, including water damage, the replacement, repair or excess cleaning fee will be charged to the client.
Please ensure all cutlery, napkins cups, table wear is not placed in sand.
7. FOOD SAFETY
As we outsource all of our catering, each of our suppliers provide food items fresh at the start time of your picnic or event. As a general guide unrefridgerated food is safe to eat for up to 4 hours at which after that it is solely at the clients discretion to consume after this time.
Coastal Rush takes no responsibility for 3rd party suppliers.